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FAQ


WHY CREATE SAAP KITCHEN?...

Our mission is to share the food that we grew up eating to as many people as possible. Food has always been a central theme in our family – we grew up watching our mothers create huge feasts. We saw the sense of purpose it gave them. We feel a certain responsibility to carry the torch of our parents and pass on their traditions, their dreams, and their stories so that it can live on in some form or fashion for future generations. 

WHAT DOES SAAP MEAN TO US?...

Saap in Laotian means delicious. It’s what you say to any Laotian auntie or grandma when complementing their food. However, it means so much more than that to us. Saap symbolizes our heritage. By saying “saap”, we are announcing to the world that Lao cuisine is delicious and worth acknowledging. 

WHAT MAKES SAAP JERKY SO DELICIOUS?...

We started out with a very traditional Laotian recipe called Seen Savanh, which translates to Heavenly Beef. Elson (Co-Founder), worked really hard to further perfect our product, which makes it unique amongst both American and Laotian jerkies. True to Lao fashion, we use very simple ingredients but really try to maximize the flavor. It's sweet, savory, and a lot more tender than your typical jerky. The main difference is that Lao jerky is flash fried before serving, which puts a beautiful caramelized glaze on the exterior. We make it fresh every week and don't use any nitrates or preservatives. It's also MSG and gluten free! 

CAN YOU SHIP ANYWHERE?...

We can ship anywhere within the United States. Get shopping! 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?...

Because we make our jerky fresh every week, please allow 2-3 business days for processing after your order is placed. The shipping time frame will depend on the shipping method you choose during the checkout process (typically between 1-4 business days). [This means you should receive your package within a total of 3-7 business days.] You will receive an email that will allow you to track your package once we have shipped your order. Get shopping! 

WHAT SHIPPING OPTIONS DO YOU OFFER?...

We ship with USPS and offer two shipping offers based on the weight of your order. We use USPS First Class Package (2-4 Business days) and USPS Priority Mail (1-3 Business days).

WHAT IS THE SHELF LIFE OF YOUR JERKY?...

For optimal freshness, we recommend consuming our jerky within six weeks of purchase. 

NUTRITION FACTS?...

We're sorry, we do not have nutrition facts available for our products at this time.

HOW CAN I FIND THE NEXT POP-UP EVENT?...

Follow us on social media, or subscribe to our newsletter. You can also see upcoming events here.

I’M LOOKING TO PLACE A LARGE BULK/CORPORATE ORDER FOR A SPECIAL OCCASION. WHAT SHOULD I DO?...

Please visit our GIFTS page to view the options available and let us know more about what you are looking for. This is great for orders over $150. We can personalize your jerky bags with a short message and offer you a wonderful discount. Learn more here.

WHAT IS YOUR REFUND POLICY?...

All sales are final, but we are sure you will love our jerky. Please contact us directly via contact page if you have any issues with your order.

IF I SIGN UP FOR THE SAAP JERKY CLUB, WHEN WILL MY ORDER BE SHIPPED?...

New March/April SAAP Jerky Club members will have their first orders processed within 1-3 business days. Your following months orders will be shipped out on the second Monday of each month (unless it falls on a Holiday, then we will ship it out the next business day). We will ship it out using USPS First Class Mail and the shipping time frame is between 2-4 business days. LOGIN to your account to edit your options. Click MANAGE SUBSCRIPTIONS located underneath ACCOUNT DETAILS on the right side of the page.

IF I SIGN UP FOR THE SAAP JERKY CLUB, WHEN WILL I BE CHARGED?...

SAAP Jerky Club members will be charged immediately after they complete their online order. After that, you will receive a re-occurring charge on that same date for every month that follows (Example: If you make your first online purchase on April 1st, 2019. Then next month, on May 1st, 2019, your card will be charged again. etc.). LOGIN to your account to edit your options. Click MANAGE SUBSCRIPTIONS located underneath ACCOUNT DETAILS on the right side of the page.

IF I SIGN UP FOR THE SAAP JERKY CLUB, CAN I CANCEL AT ANY TIME?...

SAAP Jerky Club members can cancel their subscription after 60 days if they are not fully satisfied with our product. However, if you have too much jerky, you can always skip a month. LOGIN to your account to edit your options. Click MANAGE SUBSCRIPTIONS located underneath ACCOUNT DETAILS on the right side of the page. Please reach out to us directly via our contact page if you have any issues. Thank you.

IF I SIGN UP FOR THE SAAP JERKY CLUB, HOW CAN I CHANGE MY JERKY BAG FLAVORS?...

LOGIN to your account to edit your options. Click MANAGE SUBSCRIPTIONS located underneath ACCOUNT DETAILS on the right side of the page. Please reach out to us directly via our contact page if you have any issues. Thank you.

HOW CAN I LEAVE A REVIEW RECOMMENDING SAAP LAO KITCHEN JERKY?...

Thank you so much for supporting us. You can leave a review on our Facebook page or on Google Account if you do not have a Facebook page. We appreciate your business.